Privacy Policy

1. Introduction

989ph ("989ph," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the 989ph online gaming platform at 989ph.net (the "Platform"). This Privacy Policy ("Policy") describes how 989ph collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering for a 989ph account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the 989ph Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 989ph acts as the personal information controller in respect of the personal data it collects from players and visitors to the Platform. As the personal information controller, 989ph determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to the processing of your personal data by 989ph, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Data We Collect

989ph collects the following categories of personal data from players and Platform visitors:

4. How We Collect Your Data

989ph collects personal data through the following means:

• Direct interactions: Data you provide when registering for a 989ph account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services.
• Regulatory sources: Information received from regulatory authorities or law enforcement agencies in connection with our legal compliance obligations.

5. How We Use Your Data

989ph uses your personal data for the following purposes:

• To create, verify, and manage your 989ph player account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct on the Platform.
• To provide customer support and respond to your inquiries and complaints.
• To send you transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about 989ph promotions, bonuses, and new features, where you have consented to receive such communications.
• To analyze Platform usage patterns and improve the 989ph user experience.
• To enforce our Terms & Conditions and other applicable policies.
• To comply with our legal and regulatory obligations under Philippine law.

6. Legal Basis for Processing

989ph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/CTF obligations, KYC requirements, and regulatory reporting.
• Legitimate interests: Processing necessary for 989ph's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and non-essential cookies.

7. Data Sharing and Disclosure

989ph does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, InstaPay, Visa, and Mastercard, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity on the Platform.
• IT and cloud service providers: Third-party providers who host and maintain the 989ph Platform infrastructure, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 989ph in connection with our business operations, subject to confidentiality obligations.

All third parties with whom 989ph shares personal data are required to process such data in accordance with applicable data protection laws and 989ph's data processing requirements.

8. Data Retention

989ph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, 989ph retains player account data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and applicable gaming regulatory requirements. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Where personal data is no longer required for any lawful purpose, 989ph will securely delete or anonymize such data in accordance with our data retention and disposal procedures.

9. Cookies and Tracking Technologies

989ph uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyze Platform performance, and support our security and fraud prevention measures. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the Platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences and settings, such as language and display preferences, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content to you based on your interests and Platform activity, where you have consented to such use.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 989ph Platform.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 989ph:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed by 989ph.
• Right of access: You have the right to request a copy of the personal data 989ph holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days in accordance with applicable Philippine law.

11. Data Security

989ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 989ph Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and unauthorized access attempts.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 989ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012.

12. Children's Privacy

The 989ph Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. 989ph does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account.

If you believe that a minor has registered on the 989ph Platform, please contact our support team immediately at [email protected].

13. Third-Party Links

The 989ph Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 989ph Platform. 989ph is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

989ph reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform, and update the "Last Updated" date at the top of this page.

Your continued use of the 989ph Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how 989ph protects your personal data.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 989ph, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.